A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. No setup fee is available on all bundles, broadband & phone, and broadband only packages. on 05-09-2023 19:05. Entertain me; Broadband Deals. 99 to £59. Meanwhile I have not even received my account number to at least sign up and get an update on my order, neither have I received an email from Yodel, I. TV 360 and home phone not currently available in 2022/23 network expansion areas. 114. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. in Networking and WiFi Sunday; Not able to self install in QuickStart, set up and connections Thursday; QuickStart setup/Account in QuickStart, set up and connections Tuesday; Broadband ordered but not delivered in QuickStart, set up and connections TuesdayIf you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Hey I just got my broadband router delivered but I don’t have a plug anywhere is my home to plug it in? Can someone come and install one? New home also so all new to me!For times when an engineer can't visit your home to install your new broadband, here's like you can do it yourself. VM BB TV Landline. com We won't use this address for marketing purposes - promise. If you in a property that's recently been added to Virgin Media's network we have another video th. Virgin Media services are only available in eligible Virgin Media network areas. Use the links below to find out more. Virgin Media installation information is important for new Virgin users or users changing homes. These prices are for new. Options. (I did this video to help/guide new engineer as I did not find any for my self when I started. Smart Home Installation €90. Virgin Media Smart Home with Google Nest FAQs. Virgin Media Ireland Limited, Macken. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). Using DOCSIS ® 3 technology, our cable’s thicker core and unique design allows us to deliver VIVID speeds of up to 200Mbps. However I've received an email today to say the delivery of the QuickStart self-install pack has been delayed by over one month to 27/12/2023. Virgin Media services are only available in eligible Virgin Media network areas. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Fibre Areas only. €60 a month. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If it would benefit you, we do offer a click and collect service. 1Gb Broadband : Minimum period of 12 months applies. Register today and see the benefits for yourself. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. HD box may differ from that shown. €45 a month for 12 months, €80 thereafter; for the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. either by one of our engineers or when you plug in our self-install kit. Up to 3 WiFi Pods if needed. TV; Buy a TV package; Add or upgrade TV; Buy premium channels;. Register today and see the benefits for yourself. From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. there is a workaround by me calling up Virgin Media and saying I didn't want to. Virgin Media services are only available in eligible Virgin Media network areas. Engineer installations. 3 days; Sky Broadband – 7. Virgin Media services are only available in. Back to Shop. The cable could be hidden within, or behind, furniture. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If your home has been connected to Virgin’s network previously, you may be eligible to self-install with its QuickStart pack (within 4 days). Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). On the agreed activation date, plug your router into the master phone socket using the cables provided. We can understand the frustration caused and we want to best help. We’ll be in touch within the next 3-5 working days. TV on the go. All our deals are unlimited broadband packages - download and stream what you like. I also explained this to the man that came to survey the installation. Team Spirit can be cancelled at any time by providing 30 days’ notice. Thanks for reaching out to us and welcome to the Community Forums. No setup fee. 1 days; BT – 8. . That is a rooftop aerial outlet for Freeview TV. 168. M100 Fibre Broadband and Virgin Phone: New customers only. The Gig1 broadband service offers average download speeds of 1,130Mbps – that’s 17 times faster than the national average – which enables households to do more online at the same time and on multiple devices. M200 Fibre Broadband and Virgin Phone: New customers only. Google Fiber doesn’t require a long-term contract on any of its plans. Got my virgin media self install kit but I don't have a virgin socket. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. There is a good chance the self-installation Kit (including any service equipment) was sent out to you ahead of your contact to us advising about the lack of internal socket. You can do this. Discount Codes Last Tested: 15 November, 2023. Thu Aug 18 2022 - 05:00. Options. M500 – 516Mbps, the fastest, most widely available fibre optic deal in the UK. It allows your computer to send information along your network. Hello, I've tried to install my hub 5 and its just flashing red light. How to transfer your home phone number. E. Or, if you bought TV or Broadband, did you fancy installing your kit yourself with one of our self-installation QuickStart packs? Sorry, but you won’t be able to install TiVo. ANYONE from doing the same DON'T!. If they ordered Virgin Media Broadband, TV or Home Phone, then you’ll both receive your cash 60 days* after the installation date. £8p/m extra or included with Gig1 or Volt. Your contract start date is also the day your bills will start from, but you won't receive your first bill until a later date. the Virgin Media broadband and home phone service. As Ireland’s fastest 5G mobile network, offering 5G in every county, we knew we were in a position to offer Irish customers something amazing where they couldn’t have it before. If our technician needs to. Remove any unwanted software that may have been installed. Go to Account settings, then Account details b. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. TV 360 and home phone not currently available in 2022/23 network expansion areas. But if you feel we’ve fallen short of this, please let us know. Switching to Virgin Media? QuickStart self install; Broadband. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The cable going in will be a double “shotgun barrel” type cable. Up to 3 WiFi Pods if needed. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I can only find the TV socket. Broadband; Buy Broadband; Upgrade your existing broadband; Broadband Speed Test; Packages. Select ‘Customize your bundle’ then under. on 02-05-2022 12:35. How to set up Virgin TV. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Step by step guide to self installing your Virgin Media broadband Hub 4. You'll also receive your contract either by email or by post to check and sign. To run the scan, simply connect to your Hub. Explain what needs to be done and book an engineer visit. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. I don't longer work there. Pop the telly on: check its set to the correct Input and Virgin TV’s. Broadband deals. It’s also worth mentioning that Virgin Media offers the fastest widely available fibre optic package in the UK, with average download speeds of an eye-popping 516Mbps. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Quick tips on prepping for Virgin Media technician's visit. Best time to contact you. I only have a BT master socket, and then a TV aerial socket. 90. A network adapter – you’ll need this for every computer you want to connect. These prices are for new customers only. All Virgin Media Broadband customers can connect to Wi-Free. I’ve been going round and round in circles with customer service, who have. Then take the very well worn path to Ombudsman Services. This can be changed for a number of reasons, if. Although we do our best to provide families with excellent parental controls, technology cannot provide 100%. A single-digit number can make getting stuff done online feel like walking slowly uphill, while a high number is like riding a motorbike down a road with no traffic. 100. Go to Account settings, then Account details b. To install a mesh WiFi Pod,. I was supposed to receive it on 02/09, but I was sent another email saying that the delivery date has been pushed to 21/09. Virgin Media Help - Get help, tips. Have your QuickStart self-install pack delivered straight to your door and get set up in your own time, faff-free. 0 Kudos. Re: Self install kit not arrived (cant delete post on wrong reply sorry ) 03-08-2022 15:27 - edited 03-08-2022 15:36 update 3pm and an egineer named john turned up and connected my internet really quickly and proffensionally installed my internet and provided a router that yodel lost 10/10 , thank youAfter we’ve booked your installation, you’ll receive an email confirming the date and time slot, as well as some instructions for the install day. Alternative phone number. The funds will go into your account and offset future bills – you won't receive a lump sum of cash. This hole will typically be up to 1cm in diameter and often positioned near your front door. At the point of sale I explained to the advisor that there was a blocked cabling duct under my driveway near to the house. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. The package didn't arrive, and after waiting a few days in good faith. No plug. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Why you’ll love Virgin Mobile; Stay connected with Virgin Mobile; Already with us? Using your phone abroad; Get help with your mobile; Lost or stolen phone; Get the Virgin. 0. Apparently it’s out-sourced to another company. The app’s available to all Virgin Media Broadband customers. Virgin Media services are only available in eligible Virgin Media network areas. indd 2 09/03/2016 12:48. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Google Play. Setting Up The Virgin Media Stream When you order the Stream, you can get a Virgin Media O2 engineer to install it for you – but self-installation is relatively easy, even though – curiously – the box. Virgin’s broadband deals come with TV packages, meaning you cannot purchase them without getting the full offer package. Options. @RhinoSesame wrote: My PepsiCo. No setup fee. on 19-10-2022 19:35. £8p/m extra or included with Gig1 or Volt. TV 360 and home phone not currently available in 2022/23 network expansion areas. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. There must have been a previous installation or you would not have been offered a self install. 37 in additional expenses and goodwill, on top of the refund of your monthly. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Broadband deals. Find the network. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The coax cable from the study can be used for the other 360 box in the kitchen. We’ll send you a reminder email closer to the date too. Virgin Media Ireland has made a substantial expansion to its reach in the broadband market through a new network deal with ESB-Vodafone joint venture Siro. Step by step guide to installing your Virgin TV 360 box, broadband Hub 4. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper,. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. Further exclusions & legal stuff apply. However, I do not have any of the specified wall sockets available. Offer closes 31/12/2023. The new fibre phone line is designed to work with the same phones as the old copper line. Virgin Media Television;. Alternatively existing customers can order via Virgin Media agent and self-install via QuickStart. Do I need to book and engineer?Hi, I filled out the forms to be set up for a new virgin media package for broadband and received an email saying "Thanks for choosing Virgin Media, here’s a summary of your order. Excludes broadband faults and broadband network outages. Stream from Virgin. However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 50 a month (first year saving £78). Booking an engineer is easy with Virgin Media. At least 30Mbps download speeds in every room or £100 one-off credit. A great internet experience can move you. Most Virgin Media deals on contracts of 12 months or more come with a £35 activation fee. These prices are for new customers only. Enter the email address or the mobile number you gave us when you joined Virgin Media. Gigabit broadband also paves the way for future technologies and applications such as metaverse-style augmented and virtual. Excludes broadband faults and broadband network outages. self install issues. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Options. Pop the telly on: check its set to the correct Input and Virgin TV’s. Virgin Media services are only available in eligible Virgin Media network areas. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. This promotion means you won’t pay the usual setup fee of £35. John. That is a rooftop aerial outlet for Freeview TV. I. its been almost a week and I have not received any update on the status of my home delivery order, the self install kit was supposed to arrive on the 1st of September. Minimum term applies to. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. My Self Install Kit Hasnt Arrived ! i ordered a self install kit on wednesday was told implicitly it was arriving today , its now 17:21 and i have heard nothing , no delivery tracking , no emails after the pre contract emails and order email , i need to know what is happening urgentlyNew Install Assistance. These prices are for new customers only. These prices are for new customers only. The box and cables may have been removed by the previous occupiers. Up to £99. smith@hotmail. Options. Excludes broadband faults and broadband network outages. Huawei. Technical installation. Welcome to 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. And you’ll be glad to know it’s quick and easy to get set up. This video is for you. and TV too…. We look after your details carefully. Hi, I purchased a self install pack as a new customer & had booked the delivery for today. 4 At this stage it would be a good idea to install your phone too. Step 4. You can have it posted to your home or collect it. Finally, they'll complete the setup to make sure it's all working. 3 weeks ago. Hi Virgin Media Team, Hope you are well. Im a new VM customer, and am getting Broadband and phone. This promotion means you won’t pay the usual setup fee of £35. 50 a month for 15Mbps), Essential broadband plus (£20 a month for 54Mbps), Essential broadband plus with Stream (an additional one. This promotion means you won’t pay the usual setup fee of £35. its been almost a week and I have not received any update on the status of my home delivery order, the self install kit was supposed to arrive on the 1st of September. Virgin Media - YouTube. Compare our best broadband deals in your area in seconds with free set up. Pay a fee. Up to 3 WiFi Pods if needed. Confirm email address. Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if the cable cannot be found. In this article, we will learn about the different options to install Virgin media's. indd 1 09/03/2016 12:48. Do: use the Connect app to run a super-intelligent WiFi home scan. Hello, my Virgin Media Kit was scheduled to be delivered today (Sat 30th April 2020) I got a text today saying my Virgin Media Kit was on its way, however nobody has attempted to deliver all day, can you help please?Offer: Team Spirit for €15 a month while Virgin Media Broadband and/or TV, and at least 1 Free Spirit Unlimited plan, are active. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Experienced technicians are available for any non Virgin Media related technical questions. Virgin Media services are only available in eligible Virgin Media network areas. Find the best deal for you with average speeds of up to 1130Mbps. TO INSTALL VIRGIN TVO BOX- RUNNING CABLE FROM CONNECTION OUTSIDE TO DOWNSTAIRS DINNING ROOM. Installing and configuring your kitRe: Self Install kit not delivered. Available with M50 broadband or faster. Hi there, I have recently signed up for broadband and selected the self install kit for delivery. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsNo setup fee. Lines are open 12pm-10pm, 7 days a week. Switching to Virgin Media? QuickStart self install; Broadband. 1 into the address bar of your browser. Community; Volt. How long will the QuickStart installation take me? WiFi Hub - 30 mins. This promotion means you won’t pay the usual setup fee of £35. WiFi Booster can be. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. We’ve also made setting up your broadband easy with our QuickStart self-installation kits. When you turn on your phone, you’ll need to enter a PIN to activate your new SIM card. Switch on automatic backups in the Google One Android appThe Super Hub is easy to self-install Early verdict. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Our self install kit was due to be delivered on Wednesday 28/09. Before subscribing people to your distribution list, please:It’s our way of giving you more, at no extra cost. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. TV 360 and home phone not currently available in 2022/23 network expansion areas. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsVirgin Media | Connect your own Router | Modem ModeIn this video, I will show you how to set up your own router with Virgin Media. Upgrading V6 boxes to 360. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Broadband. Broadband, TV and phone; Broadband and phone; Broadband only; Mobile broadband; Business broadband;. Virgin Media Community: Broadband: QuickStart, set up and connections: Self install issues; Options. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Then I got an email saying it was delayed. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. You have a legal right to these details. Leave it off for about 10 seconds. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Contact your chosen provider and arrange to have a new line installed. 9% proven broadband reliability and our Best in Test 2023 result awarded by Umlaut, means you’ve already chosen Ireland’s Best Broadband. These prices are for new customers only. Step 1) Create a distribution list in your Address Book. This promotion means you won’t pay the usual setup fee of £35. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Options. Find out how to set up your Virgin Media broadband. A QuickStart self-install kit can arrive in 4 days (standard) or up to 14 days if we need to close someone else’s Virgin Media account at the property. 3 To connect via the Ethernet cable, simply plug the cable into your device and to any of the four Ethernet ports on the Virgin Media cable modem. TV 360 and home phone not currently available in 2022/23 network expansion areas. Mobile Your Account. openreach how to self install your broadband connection uswitch self installation support for internet customers at t official site installing your kit yourself discover virgin mediaVirgin Media broadband installation process can vary depending on the type of service you choose and the existing infrastructure in your area. Hi @Robertvm 👋. How to transfer your home phone number. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. Team Spirit can be cancelled at any time by providing 30 days’ notice. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The beauty of this system is the use of fibre optic cables bring the broadband connection to your home. These prices are for new customers only. Apologies for the issues that you have had with your recent installation appointment. Best time to contact you. Modem mode support for Vir. Hello there. You can find out how to do this in the Virgin Mobile's SIM unlock pin section below. Call the pre-installation and delivery team on 0800 052 1734. . With our QuickStart self. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Options on 04-03-2023 22:08 I just took posession of my new house, and need broadband. Simply send us your consented customer leads, when we complete a sale, we pay you!Changing to QuickStart self-installation. John. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. If you have an other QuickStart installation from Virgin Media,. However, if you have an existing Virgin Media connection, they offer a self-install package called QuickStart. The funds will go into your account and offset future bills – you won't receive a lump sum of cash. Search Search. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Mobile customers can also use the app to. pd10525x. To change this setting, follow these steps: Enter the Hub’s IP address 192. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Options. On top of that, Virgin Media also offers a self-install option. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. hi I made a order on 06/10:23 was meant to be delivered for the self install kit broadband but still haven’t received it and all the tracking is showing (NaN) not to sure why also when I check appointments it don’t show any I had the contract but not anything else was just wondering if maybe takes longer to deliver? 0. Whether you go for one of our QuickStart self-installation kits or prefer to get your broadband installed by one of our engineers, we’ll get you set up and online at no. Control your services Got mobile? Keep on top of parental controls, spending caps, roaming, contact details, billing preferences and buy a data add-on in a few taps. Use the links below to find out more. £35 to switch on your new services. From £ 38 a. This means you may find Virgin Fibre, Voice and Virgin TV services are intermittent. Acceptance of online orders is subject to provision of valid bank account details to allow payment by Direct Debit. Can anyone help?Normally £6. in Networking and WiFi Sunday; No Virgin Media Wall socket . Alternative phone number. Browse. These prices are for new customers only. For busy households with over 10 devices. The app’s available to all Virgin Media Broadband customers. The delivery date on the email I received was today (9th May) but I do not move into the property until the 12th, I have had no further confirmation about the delivery of the kit but I am getting s. Hello, I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. However, 30-day rolling contracts come with an upfront fee of £45. At Virgin Media, our customers come first and we aim to give you the best customer service possible. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. The installation should take around an hour. Further exclusions & legal stuff apply. No setup fee. 05-12-2022 17:10 - edited 05-12-2022 17:10. I have signed up as a new user for Virgin Fibre. You can also use our Broadband installation guide , or you can check out our information on how to set up Broadband . 2 as the wire is already in. Available with M50 broadband or faster. Hi PicklesPower, Welcome to the Community and thank you for posting. 102. It is surface clipped usually. how to install virgin broadband hubhow to install phonehow to return your kitStep 1. The engineer will bring everything needed to install your Virgin Media services on your chosen day. . If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Do: use the Connect app to run a super-intelligent WiFi home scan. Phone line - 5 mins. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. At least 30Mbps download speeds in every room or £100 one-off credit. This means I won't have any internet access over Christmas. Speeds. The forum team may help with a deadlock letter (If not the compo). Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. which will give you a general idea of VM fixtures and fittings. Further exclusions & legal stuff apply. Moved house, and my new self install broadband equipment supposed to be delivered today. We will also discuss both options' cost and installation time. If you have any questions just comment down below. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Mobile Your Account. I waited the 48 hours in here for an update and didn't receive anything. 0 or Hub 3.